Refund policy

Return & Refund Policy

Last Updated: 2026-06-10 

At Letona Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Have all original tags and packaging attached.
  • Not show any signs of damage, washing, or alteration.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items.
  • Gift cards.
  • Customized or personalized products.
  • Items damaged due to misuse or improper care by the customer.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong item. Exchange requests must be made within 7 days of delivery.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
  • Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the issue to help us resolve the matter quickly.

Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Letona Clothing
Email: supportletona@gmailcom
Phone: 0558921139
Website: letonaofficial.com

We appreciate your trust in Letona Clothing and are committed to providing a positive shopping experience.